Cuddle Balls

PHYSICAL PRODUCTS

We want you to be happy with your order. If you’re not fully satisfied with the item(s) you purchased, you can request to return them within 28 days of the delivery date.

RETURNS

• Items should be returned unused, clean, undamaged and in their original packaging, with all original tags and labels attached, ready to resell.
• If an item comes back used, damaged, dirty or incomplete, we’ll deduct for the loss in value, up to the full price if it can’t be sold as new.
• Therapy balls, peanut balls and spinning chairs: if a ball has been inflated or used, or a chair has been assembled or used, and can’t be resold as new, we’ll deduct for the loss in value, up to the full price.

ITEMS THAT CAN'T BE RETURNED ONCE OPENED 

For health and hygiene reasons, these can’t be returned once the seal is broken:

• ARK chewy products
• Dr. Barman’s toothbrushes
• OraNurse toothpaste

HOW TO RETURN

• Email us first at support@everydayotireland.com with your order number and the items you’re returning. We’ll send you the return address.
• Pack items carefully, in the original packaging where possible.
• Put a note in the parcel with your order number and contact details.
• You pay return postage, unless the item is faulty or we sent the wrong item.
• If an item is returned for inspection and no fault is found, you pay the return postage.
• Items are your responsibility until they reach us, so we recommend a tracked service and keeping your proof of postage.
• We photograph all returns when they arrive. If we make a deduction, we’ll send you the photos.

REFUNDS

• Refunds go to your original payment method.
• We’ll refund you within 14 days of receiving the items.
• Your bank may take a few extra days to process it.
• Delivery costs are non-refundable, unless the item was faulty or incorrect, or where we’re required by law to refund them.

UNDELIVERABLE OR REFUSED PARCELS 

• If an order comes back to us undelivered or refused, we’ll refund the items, minus the original shipping cost and any return fee the courier charges us.
• If you’d like it re-sent, a new delivery fee applies.

FAULTY OR INCORRECT ITEMS 

This policy is in addition to your statutory rights. If an item is faulty, not as described, or doesn’t do what it should, you have rights under the Consumer Rights Act 2022. We’ll cover return postage and repair, replace or refund the item. See Section 20 of our Terms & Conditions for full details.

RETURNS FROM OUTSIDE IRELAND 

• Any customs duties, import fees or handling charges on a return are your responsibility.
• If we’re billed for unpaid customs fees, we may deduct them from your refund. We’ll always contact you first.

DIGITAL DOWNLOADS AND WEBINAR RECORDINGS

• When you buy, you agree to get access straight away and accept that you lose your right to cancel once access is given.
• This doesn’t affect your rights if a file is faulty or not as described.
• Please check the product description and previews before buying. If you have any trouble with a file, email support@everydayotireland.com and we’ll help.

LEARN TO CYCLE WORKSHOP, OT CLUB AND WEBINARS

• Refunds are only given if we cancel the workshop, session or webinar. In that case, everyone registered gets a full refund.
• We can’t give refunds for personal circumstances or scheduling conflicts.

GIFT CARDS

• Gift cards are non-refundable and can’t be exchanged for cash, except where required by law.
• They’re valid for at least five years from purchase.
• If you return something bought with a gift card, the refund goes back as store credit or a new gift card.

If you have any questions about this policy, email us at support@everydayotireland.com.