Shipping policy
Once you've placed an order and your item is in stock, we'll dispatch it on the next business day. Business days are Monday to Friday, not including Bank Holidays.
Delivery times depend on the country you're ordering from. The delivery times below start from the day your order is dispatched, not the day you place it. For example, if you order on a Friday, we'll dispatch your order on Monday and the delivery time starts from then.
*Please note that bulky or oversized items may have an extra delivery charge. This will be shown at checkout.
REPUBLIC OF IRELAND & NORTHERN IRELAND
- Standard Express Shipping: €5.95 (1-3 working days)
- Free shipping: Orders over €60*
GREAT BRITAIN
- Standard Shipping: 5-7 working days - €5.95
- Free shipping: Orders over €70
USA
-
Standard Shipping: 5-7 working days
- under 1kg: €8.95
- between 1-1.5kg: €20.95
- over 1.5kg: €26.95
EUROPE
-
Standard Shipping: 5-7 working days
- under 1kg: €8.95
- between 1-1.5kg: €11.95
- over 1.5kg: €14.95
REST OF THE WORLD
-
Standard Shipping: 5-7 working days
- under 1kg: €15.95
- between 1-1.5kg: €23.95
- over 1.5kg: €28.95
We will do our best to handle your orders quickly and efficiently. Orders are typically delivered within 3 business days, however during peak trading periods delivery may take up to 7-10 business days, and slightly longer for international orders.
While we use all reasonable efforts to ensure orders are delivered within the estimated timeframes, delivery times are not guaranteed. We cannot accept responsibility for delays caused by circumstances outside of our control, including but not limited to courier delays, high parcel volumes, weather events, or customs processing. Where possible, we will keep you informed of any unexpected delays.
CUSTOMS INFORMATION
Everyday OT is based in Ireland. Please note the following regarding customs and import charges:
- UK: Orders may be subject to import VAT and Royal Mail handling fees upon delivery. These charges are set by UK customs and are the responsibility of the customer.
- EU (excluding Ireland): No customs duties apply, but local VAT may be charged depending on your country’s import rules.
- Outside the EU (e.g. USA, Australia): Orders may be subject to customs duties, VAT, and handling fees, depending on your country’s regulations. These are the responsibility of the customer.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email to monitor the delivery status.
If your parcel appears delayed or hasn't arrived, we recommend the following steps before contacting us:
- Use the tracking number to check the status directly on the courier’s website, or contact them directly.
- Check with neighbours or your local delivery office to ensure it hasn't been left with someone or held for collection.
- Look for any notification slips left by the courier.
If you are unable to resolve the issue with the courier, please contact us for further assistance, and we will be happy to help.
