Help and FAQs | Everyday OT Ireland

Frequently asked questions

Occupational Therapy Service FAQs

What does Neurodiverstiy and Neurodivergent mean?

Neurodiversity describes the idea that people experience and interact with the world around them in many different ways; there is no one "right" way of thinking, learning, and behaving, and differences are not deficits.

An individual can be Neurodivergent, meaning that the person’s cognitive thinking differs from established norms. Examples include Autism, ADHD, Dyspraxia, Dyslexia etc

Does my child need a diagnosis to work with you?

No your child does not need any diagnosis, we work with all children and we are excited to help you on your journey and provide you whatever support, empowerment and encouragement we can.

Do I need a referral letter from my GP, school or Consultant?

You do not need a referral to work with Everday OT. You can self-refer directly to us, via phone 085 7148607/086 0788176, email everydayotireland@gmail.com or by using our Contact form on the website

Are assessments or support sessions covered by health insurance?

Occupational Therapy services are covered by most health insurers. You should contact your insurance provider/check your policy document to clarify what your plan covers. In addition, you may be able to claim tax relief on your medical expenses; see www.revenue.ie for further details.

How long is your waiting list for assessments and 1:1 support?

We are currently a part time service. Our work is carried out in the evenings and at weekends. As a result our current waiting time is currently over one year so we have decided to close our waiting list. All updates to this will be posted on our social media. You can opt to be contacted in the instance of a cancellation by using our contact form, and we will try our very best to see you as soon as possible.

What is the age range of the children you work with?

We work with children from 0 - 18 years.

Are your recommendations accepted by the Department of Education, the HSE and authorities such as the County Council?

Yes, all reports and recommendations are fully accepted by Government Bodies and Agencies.

Do you have a clinic and how far do you travel?

We are home based service and carry out all our assessments and 1:1 sessions in the comfort of your own home.

We work mainly across Dublin and Meath, but we regularly travel around the country to provide assessments, 1:1 sessions, education and training.

How and when do I pay?

Full payment for assessments are not due until you have received your report. A deposit must be paid to secure your assessment slot. Payments for 1:1 sessions are to be paid one week in advance of your appointment. Payments for education, training and workshops are due 1 week in advance of the service to be provided. Payments for Advice Clinics are due on the day of the booking.

You can pay by cash or by direct deposit into our bank account.

What fees are involved?

All of our fees our listed on the relevant pages on our website.

We aim to get your report and/or recommendations to you approximately 4-6 weeks after

assessment activities are complete (i.e. after the home assessment has taken place
all interview sessions have taken place and
all supplementary questionnaires, assessments, copies of previous reports have been received by our service.

Reports and recommendations are very detailed and personalised. They take time to prepare, type, check and issue. Reports are sent via email, and are password protected. We can also post your report to you if prefer.

Do you have a cancellation policy?

We understand that sometimes our clients may need to cancel or reschedule their appointments. We strive to accommodate our clients as best as we can, but also need to ensure that we can provide quality care to all of our clients. Therefore, we have the following policies in place:

Assessment Appointments

If you need to cancel an assessment appointment, please provide at least 72 hours notice. If you cancel with less than 72 hours notice or fail to show up for your appointment, you will be charged in full for this appointment. This is because, without adequate notice, your therapist is unable to use the time allocated to your appointment. This payment is non-refundable and non-transferable.

1:1 Support Session Appointments

If you need to cancel a 1:1 support session appointment, please provide at least 48 hours notice. If we have a free slot in the same week, we can attempt to schedule your appointment on a different date or time (not always possible), or we can try to fill it with another client. If your slot cannot be taken by another client, you will be charged in full for cancelling . This payment is not transferrable or refundable. For unforeseen circumstances like the unexpected onset of a illness, we may decide to waive this cancellation fee. If you fail to show up for an appointment, a 100% cancellation charge will be applied, automatically without notification.

Advice Clinic Calls

If you need to cancel an Advice Clinic Call please provide at least 24 hours notice. If you cancel with less than 24 hours notice, fail to show up for your call or or you fail to provide the required documentation by 12pm on the day of your call, your appointment fee will not be refunded. For unforeseen circumstances like the unexpected onset of a illness, we may decide to reschedule the call to another date or time if possible.

School Visits

If you need to cancel a scheduled school visit, please provide at least 14 days notice. If you cancel with less than 14 days notice there will be a 50% fee of the scheduled booking. This is because, without adequate notice, we are unable to use the time allocated to your school.

School or Organisation Workshops (including not limited to School Workshops, Learn to Cycle Workshops, OT Club etc)

If you need to cancel a workshop that has been organised for your school or organisation, please provide at least 14 days' notice. If you cancel with less than 14 days notice there will be a 50% fee of the scheduled booking. This is because, without adequate notice, we are unable to use the time allocated to your workshop.

Learn to Cycle Workshop / OT Club Booking / Webinar

All bookings for our Learn to Cycle Workshops, OT Club terms and Webinars are are non-refundable, non-transferrable and cannot be cancelled. Once a booking has been made, it is final and cannot be changed for any other reason, including but not limited to personal circumstances or scheduling conflicts. In the event that a Workshop, term of OT Club or webinar is cancelled, we will provide a full refund to all registered participants.

Please note that we may waive certain cancellation fees in exceptional circumstances, such as a medical emergency. We will work with you to find a new appointment time or reschedule your service only if possible.

Any cancellation fees are applied automatically.

If you need to cancel or reschedule an appointment, please contact us as soon as possible. We understand that unexpected events can arise, and we will do our best to be flexible and accommodating. However, repeated cancellations or no-shows may result in limited availability for future appointments. Thank you for your understanding and cooperation in following our cancellation policy. If you have any questions or concerns, please do not hesitate to contact us at everydayotireland@gmail.com

My child has had an assessment completed by another OT can we still avail of your service?

If your child had a relevant assessment within the last 12 months by an OT and you are able to provide a copy of the report it may not be necessary for another assessment to be carried out.

If it is longer than 12 months since your child has worked with an OT it may be necessary to complete a screening assessment for us to get to know your child best and understand where they are developmentally. This will be discussed in your initial conversations with our OT.

Shop FAQs

Can I change my order?

Once an order is placed, we are unable to make any changes. If you made an error when placing your order, please contact customer service on xxxx to cancel it as soon as possible to ensure it hasn't already been processed. Once the order has been cancelled you can then reorder.

Do you deliver worldwide?

Once you have placed an order, and your item is listed as in-stock, we will dispatch within 3 working days. We minimise the amount of paper we send with your order to reduce waste but should you need a copy of your order confirmation, please get in touch with us via email.

Orders received after 2pm on Fridays to Sunday or Bank Holidays will be dispatched on the next working day.

Delivery varies depending on what country you are purchasing from.

Delivery within the Republic of Ireland costs €7.95
Delivery to Northern Ireland and the United Kingdom costs €9.95.
Delivery to the rest of the world is dependent on the total weight of your order.
All additional customs and charges are the responsibility of the customer.

Delivery is with An Post and takes approximately 2-3 working days for orders in the Republic of Ireland and 7-10 working days for delivery to Northern Ireland and the United Kingdom. This is only a guideline and is not a guarantee. Everyday OT are unable to take responsibility for any delivery delays which are outside of their control.

Do you allow exchanges?

Due to stock availability, we don't normally do exchanges. However in some cases, if the stock is available when your return arrives, we can organise this for you. If you are interested in an exchange please include a note with your return to say what you would like to exchange your item for, and we will contact you should this be possible.

My item is faulty, what do I do?

Faulty items can be replaced within two months of purchase. Proof of purchase will need to be provided, along with evidence of fault. If you have received a faulty item, please contact customer service on everydayotireland@gmail.comwith the above details.

When I place an order, how long does delivery take and how much does it cost?

The vast majority of orders are dispatched within 3 working days. However, in a small number of cases this is not possible.

We minimise the amount of paper we send with your order to reduce waste but should you need a copy of your order confirmation, please get in touch with us via email.