Assessment AppointmentsIf you need to cancel an assessment appointment, please provide at least 72 hours notice. If you cancel with less than 72 hours notice or fail to show up for your appointment, you will be charged in full for this appointment. This is because, without adequate notice, your therapist is unable to use the time allocated to your appointment. This payment is non-refundable and non-transferable.
1:1 Support Session AppointmentsIf you need to cancel a 1:1 support session appointment, please provide at least 48 hours notice. If we have a free slot in the same week, we can attempt to schedule your appointment on a different date or time (not always possible), or we can try to fill it with another client. If your slot cannot be taken by another client, you will be charged in full for cancelling . This payment is not transferrable or refundable. For unforeseen circumstances like the unexpected onset of a illness, we may decide to waive this cancellation fee. If you fail to show up for an appointment, a 100% cancellation charge will be applied, automatically without notification.
Advice Clinic CallsIf you need to cancel an Advice Clinic Call please provide at least 24 hours notice. If you cancel with less than 24 hours notice, fail to show up for your call or or you fail to provide the required documentation by 12pm on the day of your call, your appointment fee will not be refunded. For unforeseen circumstances like the unexpected onset of a illness, we may decide to reschedule the call to another date or time if possible.
School VisitsIf you need to cancel a scheduled school visit, please provide at least 14 days notice. If you cancel with less than 14 days notice there will be a 50% fee of the scheduled booking. This is because, without adequate notice, we are unable to use the time allocated to your school.
School or Organisation Workshops (including not limited to School Workshops, Learn to Cycle Workshops, OT Club etc)
If you need to cancel a workshop that has been organised for your school or organisation, please provide at least 14 days' notice. If you cancel with less than 14 days notice there will be a 50% fee of the scheduled booking. This is because, without adequate notice, we are unable to use the time allocated to your workshop.
Learn to Cycle Workshop / OT Club Booking / WebinarAll bookings for our Learn to Cycle Workshops, OT Club terms and Webinars are are non-refundable, non-transferrable and cannot be cancelled. Once a booking has been made, it is final and cannot be changed for any other reason, including but not limited to personal circumstances or scheduling conflicts. In the event that a Workshop, term of OT Club or webinar is cancelled, we will provide a full refund to all registered participants.
Please note that we may waive certain cancellation fees in exceptional circumstances, such as a medical emergency. We will work with you to find a new appointment time or reschedule your service only if possible.
Any cancellation fees are applied automatically.
If you need to cancel or reschedule an appointment, please contact us as soon as possible. We understand that unexpected events can arise, and we will do our best to be flexible and accommodating. However, repeated cancellations or no-shows may result in limited availability for future appointments. Thank you for your understanding and cooperation in following our cancellation policy. If you have any questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org