Pick Sticks

PHYSICAL PRODUCTS

We want you to be happy with your order. If you’re not fully satisfied with the item(s) you purchased, you can request to return them within 28 days of the delivery date.

How to Start a Return

• Contact us first at support@everydayotireland.com for return instructions and the correct return address. Items sent back without prior approval will not be accepted.
• Include your order number and reason for return so our team can guide you through the next steps.
• Returned items must be in original packaging, unused, clean, undamaged, and in resalable condition with all original tags and labels attached.

Hygiene and Safety Exceptions

For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:

• ARK chewy products
• Dr. Barman’s toothbrushes
• OranNurse toothpaste

Please ensure you are happy with your selection before opening the packaging.

Return Shipping

• You are responsible for the cost of returning goods.
• All goods remain your responsibility until we receive them.
• We cannot refund any items that are lost or damaged in transit, or that do not arrive back safely. Please ensure all returns are packaged appropriately.
• If the item is faulty or we sent an incorrect item, Everyday OT will cover the cost of return postage and provide a replacement or refund.
• If an item is returned for inspection and no fault is found, the customer will be responsible for the return postage costs.
• If you’d like us to generate a tracked return label, we can do so and deduct the actual label cost from your refund. This option is available for returns within Ireland and the UK only.

Refunds

• Refunds are issued to the original payment method once your return has been received and inspected and are processed within 14 days of receiving the returned goods. Refund processing times may vary depending on your payment provider.
• Delivery costs are non-refundable unless the item was faulty or incorrect.
• If any customs charges or duties apply to a returned item, these will not be covered by Everyday OT. Any unpaid fees billed back to us may be deducted from your refund. We’ll always contact you before proceeding if this occurs.

Undeliverable or Refused Parcels

• If an order is returned to us as undeliverable or refused, we will refund the item(s) once received, minus the original shipping cost and any return shipping fees charged by the carrier.
• If you’d like the order re-shipped, a new delivery fee will apply.

International Returns & Customs

If returning an item from outside Ireland:

• Any customs duties, import fees, or handling charges are the responsibility of the customer. Any fees billed back to Everyday OT for unpaid customs may be deducted from your refund. We recommend using a tracked service and retaining proof of postage until your return is confirmed as received.

DIGITAL DOWNLOADS / WEBINAR RECORDINGS

We are committed to providing high-quality digital files to our customers. However, due to the nature of digital products, we do not provide refunds under any circumstances.

Before making a purchase, we encourage all customers to carefully review the product description, preview images, and any provided samples to ensure that the digital file meets their needs and expectations. By purchasing a digital file from Everyday OT you acknowledge and agree to this policy.

In the unlikely event that you encounter technical issues with your digital file, please contact us at hello@everydayotireland.com and we will do our best to assist you.

LEARN TO CYCLE WORKSHOP AND THE OT CLUB

Please note that refunds will only be provided if the Workshop or a session of the OT Club is cancelled and will not be given for any other reason, including but not limited to personal circumstances or scheduling conflicts. In the event that a Workshop/OT Club session is cancelled, we will provide a full refund to all registered participants.

WEBINARS

Please note that refunds will only be provided if a Webinar is cancelled and will not be given for any other reason, including but not limited to personal circumstances or scheduling conflicts. In the event that a Webinar is cancelled, we will provide a full refund to all registered participants.

GIFT CARDS

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards have a minimum expiry period of five years from the date of purchase. Any items purchased using a gift card may be returned in accordance with our standard return policy, and the refund will be issued in the form of store credit or a replacement gift card. If the purchase amount is less than the value of the gift card, the remaining balance will be retained on the gift card for future use.

If you have any questions or concerns about any aspects of this policy please don't hesitate to contact us at support@everydayotireland.com